We want you to love what you've chosen. If something's not quite right, we're happy to help with an exchange or store credit, here's how it works.
How to return an item
Email us at info@wrightsjewellers.co.nz to let us know you'd like to return or exchange something, and we'll guide you through it from there.
Items need to be unworn and in their original condition, with all packaging and proof of purchase. If something comes back to us worn or damaged, we won't be able to process the return, so please take care with it until you're sure.
Refunds & exchanges
We offer exchanges and store credit within 14 days of purchase, we don't offer refunds for change of mind, so it's worth choosing carefully. If you're torn between a couple of pieces, email us first, we're always happy to help you land on the right one.
Items purchased online can be exchanged in-store at our Pukekohe shop, or sent back to us by post, whichever suits you best.
Sale items
Sale and clearance items are final, we're not able to offer returns or exchanges on these due to limited stock.
Faulty items
If something's arrived faulty, we're sorry about that, get in touch straight away and we'll sort out an exchange or credit once we've had a look. This doesn't cover general wear and tear.
Return shipping
Return shipping is on you unless the item's faulty, we'd recommend a tracked courier so it doesn't go missing along the way. Once your return reaches us safely, we'll get your exchange or credit sorted.
We're a small family business and we want you to feel good about shopping with us, so if you're ever unsure about something, just ask before you buy.
